DICOM images are automatically calibrated, however non-DICOM images (e.g. JPEGs, PNGs, BMPs) must be manually calibrated for length measurements. Use the calibrate tool to draw a line over a known landmark, then enter its length in mm.

To apply measures on the Surgimap mobile app for iPhone/iPad (only for international users):

1. Make sure you are set to International mode:  Tap the settings icon, then App Version, and set to International
2. Open an image: Go to the Patients or Cases screen, locate an image thumbnail to measure, and tap on it to open in full size.
3. Now at the bottom of the image you will find a toolbar with a selection of Measuring and Surgical tools. Scroll to the right to customize your visible tools.
4. Tap on the Measuring tool you wish to apply, then follow the help pop-up by dragging or tapping your finger accordingly. Once complete, you may fine tune your measurement by dragging any of the adjustable handles.  Tap anywhere on the image outside of the measurement to deselect the tool. Tap the measurement to view and modify the handles.
5. While applying a measurement or surgical simulation you may wish to zoom in/out, change brightness/contrast, flip, pan, etc. Tap the menu icon with the 3 horizontal bars in the top right to access the various image adjustment tools.

To customize your Surgimap notifications, go to the Settings panel by clicking the gear icon at top right. Scroll down on the Application page to the Notifications section to select the desired notification alert types and expiration period.

On Windows 10, the Surgimap desktop software may be incorrectly flagged as an unauthorized application by the Windows Defender Security Center. When attempting to log into Surgimap, you may receive an error message notifying that you do not have permission to write to your SurgimapDatabase folder.

To bypass this restriction and continue to use Surgimap, please perform a search for “Controlled folder access” and turn off this setting. Relaunch the Surgimap application to verify whether login is successful. If not, proceed to the next section.

Ensure that Surgimap is compatible with your Windows version. Locate where Surgimap has been saved and check compatibility for both the Surgimap for Windows.exe and the Surgimap.exe within the application-x64 folder. Right click on each file, select Properties, and click on the Compatibility tab to run the compatibility troubleshooter with the recommended settings. Test the program to verify whether login is successful. If not, proceed to the next section.

Verify that you have allowed Surgimap full permissions to run properly. Click on the Security tab within the Properties window. If you have not allowed full permissions please click on the Advanced tab and allow them. Relaunch the Surgimap application to verify whether login is successful. If not, proceed to the next section.

Download a new version of the Surgimap software and migrate your old database into the new version.

To download a new version of the software:
1. Visit our Windows download page: https://www.surgimap.com/download-surgimap-spine-2#Windows
2. Select option “Manual Install Zip File” to download the SM2WindowsBundle
3. Create a new folder for Surgimap on your desktop
4. Copy and paste all contents of the SM2WindowsBundle folder (from Step 2) into the new Surgimap folder on your desktop (from Step 3)
5. Launch the “Surgimap for Windows” application from the new folder on your desktop

To migrate your old Surgimap database into the new version:
1. Sign into the new Surgimap, then click on Import tab (top left area)
2. Use the center column option to select Other Surgimap 2 database (second option from bottom)
3. Click the “Search” button in top right area to open a pop-up window
4. Find your old Surgimap path by looking for a line that ends with your email address and click on it, then enter your password in bottom right area
5. Once you see all your patients you can multi-select (click first patient, hold Shift key, click last patient) and then right click the highlighted area and select Import

If you are able to successfully log in and recover your old patient database in the new version of Surgimap, you may then uninstall/delete the old Surgimap application. If you are still unable to log in, please contact support@surgimap.com.

If send from PACS and/or query/retrieve does not work after inputting the DICOM node information in both Surgimap and PACS:
1. Ensure there is only once instance of Surgimap running (no instances of Surgimap running in the background). To verify this go to Task Manager > Processes > scroll down to Surgimap. If there are multiple Surgimap processes, close all of them and relaunch the Surgimap application. It is recommended that you regularly shut down or restart your computer to avoid multiple processes being generated.
2. Use the 12346 port for the local DICOM node in both PACS and Surgimap. If that does not work, try port 104.
3. Change the Surgimap settings in the Local Configuration (SCP) section according to your PACS provider by using the below drop-down menu and hitting Apply. This is a one-time application and does not need to be updated with each new login. Expand the Advanced section to view the default settings for each PACS provider and to customize additional DICOM settings.

Yes, it is possible to stitch multiple sectional images together using Surgimap. For example, you may combine an AP thoracic and an AP lumbar for a full spine AP view. The image stitch capability is available in the Surgimap desktop software versions 2.2.15 and higher.

Once you log into the software, please go to your Patients screen > Thumbnails > hold down the Shift or Ctrl key to multi-select the images > right click and select “Stitch Images”. You may then re-position each sectional image using the directional arrows and adjust their opacity, rotation, and/or scale. Once complete, press save to store the stitched image in your database.

Yes, go to Settings (gear icon top right) > Shortcuts tab to customize keyboard shortcuts for individual commands and/or tools.

Patient labels are available in the Surgimap desktop software version 2.2.15 and higher.

To create a label:
1. Go to Database > Patients
2. Click the (+) icon to the right of the search bar
3. Create a label title > set a label color

4. (Optional) Click “Add Collaborators” to share the label to a contact or group

To assign/manage labels:
1. Select a patient (hold Shift or Control to multi-select patients) > right click > Assign Label

2. To filter patients by label, click the label in the column header

For help with applying measurements, a built-in help function is displayed at the top left of the Measure Screen. This section displays step-by-step instructions on how to apply the tool. You can also send an email to support@surgimap.com for guidance or to request an online demo.

Yes, please create a “Surgimap” folder on your computer and copy/paste or drag/drop all contents of the USB into it. It is important to ensure all file contents are copied over. You can also copy the software to a larger USB key to allow for a larger database.

Sometimes Surgimap application processes do not fully terminate when you close the software. If you are already running Surgimap somewhere on your computer, you will be prevented from launching the software again. Follow the steps below to determine if you are running the Surgimap software in the background.

Mac:

1. Click the apple button in the top left corner of your screen then select “Force Quit…”
2. Highlight the “Surgimap” application and click “Force Quit”
3. You should now be able to relaunch the Surgimap software

Windows:

1. Press and hold the CTRL+ALT+DELETE keys, then select Task Manager.
2. Scroll down on the Processes tab to highlight each “Surgimap” process, then click End Task.
3. You should now be able to relaunch the Surgimap software

Below are Surgimap’s minimum software requirements for Windows and Mac. If your computer is running an older operating system, please upgrade your OS before attempting to launch Surgimap again.

Windows: Microsoft Windows 7 or newer
Mac: Apple Mac OS X 10.10 or newer

Please contact support@surgimap.com for additional guidance.

Please alert your hospital IT staff and send them our Network Connection Guidelines so that they can allow access to the hospital network. You can also send an email to support@surgimap.com and we can help create an account for you.

If you receive a “Failed to Authenticate Offline” error message when attempting to login on your hospital or clinic computer, your network firewall is preventing Surgimap from running.

If you receive this message:

1. Make sure your account is activated. You received a “Surgimap Activation” email when you created your account, activation must be completed to access Surgimap.
2. Enter the correct email address and password associated with your Surgimap account. If you need to reset your password, please click “Forgot password” on the login screen to receive an email with secure password reset link.

If you are still receiving “Failed to Authenticate Offline” error, please refer to our Hospital and Network Connection Guidelines. This document lists the various ports and URLs that your IT department must allow on the network in order for Surgimap to run.

Please refer to the Setting Up the PACS/Surgimap Connection section on our IT Department page. You will need to engage your PACS administrator/IT department to add a new DICOM node destination on the hospital network. Those details will also need to be entered into Surgimap Settings on the DICOM Nodes tab.

If you have any questions or need guidance during the process, email support@surgimap.com or call 646-794-8650.

Follow the steps in our Connecting to OsiriX User Guide or Connecting to Horos User Guide.

If you have any questions or need guidance during the process, email support@surgimap.com or call 646-794-8650.

This message applies to users who have successfully established a PACS/Surgimap connection. This error message may appear on the import screen when a user is attempting to import images from PACS into Surgimap. If you receive this message, please follow the below instructions:

1. Search by specific ID: Use the drop-down selector to change the search criteria to something more specific, e.g. Patient ID or Accession #.

2. Increase your ‘Maximum Number of Patients ‘ & ‘Maximum number of Studies’ in your settings.

• Go to Settings and click the ‘DICOM Nodes’ tab
• In the ‘Local Configuration’ section, increase the ‘Maximum Number of Patients ‘ & ‘Maximum number of Studies’

If you are still experiencing issues, please contact our team at support@surgimap.com.

The “Wildcard Policy” determines the mode in which Surgimap searches for data from PACS:

1. No Wildcard: Whatever information you put in your search bar in the import screen, must match exactly to the information in your PACs system. Ex: Search term “John Doe”. Search results “John Doe”, NOT “Doe, John” or “JDoe”.
2. Trailing: The information searched will be tagged in the front of any of the search results. Ex: Search “John”, search results “John”, “John Doe”, “JohnD”, NOT “DJohn” or “Doe, John”.
3. Leading & Trailing: The information search will be tagged in the front and back of any search results. Ex: Search “John”, search results “John Doe”, “JohnD”, “DJohn”, “Doe, John”, “DoeJohn”, etc…

You can change this setting by going to Settings, clicking on the ‘DICOM Nodes’ tab and scrolling down to “Advanced Settings”. Change your Wildcard policy to “Leading and trailing” for a more comprehensive search output.

Open the PPT document, use “Save As JPEG”, and export “All Slides”.  This will create a new folder and save each slide of the presentation as a separate JPEG image.  On the Surgimap Import screen, navigate to this folder, select the desired JPEG images, and save to your patient database.

Yes, you may view patient images in full screen format, on multiple monitors, side-by-side, and more.

Please watch the below video:

The length shown on the image and table is for the shaft without head. Length increments for the generic screw tool are 1 mm while width increments are 0.5 mm.

Yes. When adding a collaborator to a patient or case, you may assign the “De-Identified Access” permission to that contact. When this permission is selected, the patient’s name will be de-identified in your collaborator’s database. We recommend that you de-identify patients shared to industry reps for HIPAA compliance.

Below are the available permission options for patient and case collaboration: