FAQs

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  • Technical Issues

    I imported a non-DICOM image. How do I calibrate it?

    DICOM images are automatically calibrated, however non-DICOM images (e.g. JPEGs, PNGs, BMPs) must be manually calibrated for length measurements. Use the calibrate tool to draw a line over a known landmark, then enter its length in mm.

  • Technical Issues

    Can I stitch sectional images together with Surgimap?

    Yes, it is possible to stitch multiple sectional images together using Surgimap. For example, you may combine an AP thoracic and an AP lumbar for a full spine AP view. The image stitch capability is available in the Surgimap desktop software versions 2.2.15 and higher. Once you log into the software, please go to your […]

  • Technical Issues

    Can I assign shortcuts/hotkeys for frequently used commands?

    Yes, go to Settings (gear icon top right) > Shortcuts tab to customize keyboard shortcuts for individual commands and/or tools.

  • Technical Issues

    I have a lot of patients in my database. How can I organize them?

    Patient labels are available in the Surgimap desktop software version 2.2.15 and higher. To create a label: 1. Go to Database > Patients 2. Click the (+) icon to the right of the search bar 3. Create a label title > set a label color 4. (Optional) Click “Add Collaborators” to share the label to […]

  • Technical Issues

    I entered DICOM node details into Surgimap Settings and PACS. Why does the import fail?

    If send from PACS and/or query/retrieve does not work after inputting the DICOM node information in both Surgimap and PACS: 1. Ensure there is only once instance of Surgimap running (no instances of Surgimap running in the background). To verify this go to Task Manager > Processes > scroll down to Surgimap. If there are […]

  • Self Help Videos

    Surgimap Desktop Software: Sagittal Wizard

    Surgimap’s Sagittal Alignment Wizard calculates over twenty measurements in a few simple clicks.

  • Self Help Videos

    Surgimap Desktop Software: Coronal Wizard

    Measure Cobb angles, view upper/lower limits for each curve, and more in just 6 clicks with the coronal wizard.

  • Technical Issues

    I have been receiving too many notifications. How do I prevent this?

    To customize your Surgimap notifications, go to the Settings panel by clicking the gear icon at top right. Scroll down on the Application page to the Notifications section to select the desired notification alert types and expiration period.

  • Self Help Videos

    Orthofix: Cage Tool

    Surgimap Desktop Software: Learn how to apply the Orthofix Cage Tool to images.

  • Self Help Videos

    K2M: Cage Tool

    Surgimap Desktop Software: Learn how to apply the K2M Cage Tool to images.

  • Self Help Videos

    Medtronic: Cage Tool

    Surgimap Desktop Software: Learn how to apply the Medtronic Cage Tool to images.

  • Self Help Videos

    Surgimap Desktop Software: Lumbar Lordosis

    Apply a Lumbar Lordosis measurement to an image.

  • Self Help Videos

    Surgimap Desktop Software: Cervical Wizard

    Apply the Cervical Wizard Tool measurement to an image.

  • Self Help Videos

    Surgimap Desktop Software: Overview

    See an overview of the Surgimap desktop software Version 2.2.0+

  • Self Help Videos

    Surgimap for Orthofix: Getting Started

  • Self Help Videos

    NuVaMap: Adding Contacts

  • Self Help Videos

    Surgimap for Orthofix: Create a Case

  • Self Help Videos

    Surgimap for Orthofix: Adding Contacts

  • Self Help Videos

    NuVaMap: NuVasive Cage Tool

    Learn how to apply the NuVasive cage tool to patient images. Choose from various NuVasive sizes and simulate to see potential outcomes.

  • Self Help Videos

    Surgimap for Orthofix: Adding Collaborators & Sharing Cases

  • Self Help Videos

    NuVaMap: Getting Started

    NuVaMap powered by Surgimap. Learn the basics of the NuVaMap software: upload images and apply measures.

  • Self Help Videos

    NuVaMap: Create a Case

    NuVaMap powered by Surgimap. Learn how to create a case off of existing patients in your NuVaMap database.

  • Self Help Videos

    NuVaMap: Adding Collaborators & Sharing Cases

    Learn how to share and add collaborators to cases with NuVaMap. Powered by Surgimap.

  • Self Help Videos

    Surgimap Desktop Software: Customizable Viewing

  • Technical Issues

    How do I measure using the Surgimap iOS app?

    To apply measures on the Surgimap mobile app for iPhone/iPad: Make sure you are set to International mode:  Tap the settings icon, then App Version, and set to International Open an image: Go to the Patients or Cases screen, locate an image thumbnail to measure, and tap on it to open in full size. Now […]

  • Technical Issues

    Why can’t I log into Surgimap after updating to the latest version? I am using Windows 10.

    On Windows 10, the Surgimap desktop software may be incorrectly flagged as an unauthorized application by the Windows Defender Security Center. When attempting to log into Surgimap, you may receive an error message notifying that you do not have permission to write to your SurgimapDatabase folder. To bypass this restriction and continue to use Surgimap, […]

  • Self Help Videos

    GMAP: Globus Medical Cage Tool

  • Self Help Videos

    Surgimap Desktop Software: Download and Register

  • Self Help Videos

    Surgimap Desktop Software: Pedicle Screw Planning

  • Self Help Videos

    K2M: Pre-Bent Rod Tool

  • Self Help Videos

    Surgimap DePuy Synthes: ALIF Planning

  • Self Help Videos

    GMap: Adding Contacts

  • Self Help Videos

    Surgimap for Android

  • Self Help Videos

    GMap: Create a Case

  • Self Help Videos

    GMap: Adding Collaborators & Sharing Cases

  • Self Help Videos

    Surgimap Desktop Software: Adding Images to an Existing Case

    Learn the exact steps needed to import images into an existing case in your database tab.

  • Technical Issues

    Who can I contact for help?

    Our team is always available to answer questions about Surgimap.

  • Technical Issues

    I received a USB with the software, can I copy the software to my laptop?

    Our users can copy the Surgimap software to any personal laptop.

  • Technical Issues

    Why can’t I launch Surgimap?

    Are you already running Surgimap?

  • Technical Issues

    Is the Surgimap software compatible with my operating system?

    Upgrade your software if your Mac operating system is 10.8.XX

  • Technical Issues

    Why can’t I register? I am running Surgimap behind my hospital firewall.

    Get in touch with your IT department.

  • Technical Issues

    Why am I receiving a “Failed to Authenticate Offline” error message?

    Hospital firewalls may prevent login

  • Technical Issues

    How do I connect Surgimap to a hospital PACS system?

    Follow these guidelines to ensure a good Surgimap/PACs connection.

  • Technical Issues

    How do I connect Surgimap to import images from OsiriX or Horos?

    Use our step-by-step user guide. If you are still having trouble, you can contact the Surgimap team for assistance.

  • Technical Issues

    Why do I receive error message “Too many results returned” during import from PACS?

    Increasing the ‘Maximum Number of Patients’ in settings may solve your problem.

  • Technical Issues

    How can I import images that I have saved in a PowerPoint presentation?

    Simply save the PPT as jpeg.

  • Technical Issues

    Can I customize my viewing layout?

    Discover Surgimap’s “Tiles/Tabs” feature.

  • Technical Issues

    What do the screw dimensions represent?

    Learn about Surgimap’s screw dimensions.

  • Self Help Videos

    Surgimap Desktop Software: SA Norm Tool (Ideal Alignment)

  • Premium Features

    Are any vendor implant templates available as surgical tools?

    Contact us for more information.

  • Self Help Videos

    Surgimap Desktop Software: Wedge Osteotomy

    Surgimap Desktop Software: Discover how to apply and simulate a wedge osteotomy on Surgimap.

  • Self Help Videos

    Medicrea: UNiD Rod

    Surgimap Desktop Software: Learn how to order the patient specific UNiD Rod by Medicrea using Surgimap.

  • Self Help Videos

    Medicrea: UNiD Free Hand Rod

    Surgimap Desktop Software: Learn how to apply Medicrea’s UNiD Free Hand Rod using Surgimap.

  • Premium Features

    I don’t have the Sync button in my Surgimap desktop software. How do I get it?

    Your user account must have Access enabled.

  • Premium Features

    How do I sync images from the desktop software to the cloud and mobile app?

    Sync the patient on your desktop software for viewing on your mobile device.

  • Premium Features

    How can I share my images, measurements, and plan to others?

    Creating a case is the only way to share images with other medical professionals.

  • Technical Issues

    Can I anonymize images to share?

    Easily anonymize images.

  • Self Help Videos

    Surgimap Desktop Software: Create a Case

    Learn how to create cases from existing patients in your Surgimap database.

  • Self Help Videos

    Surgimap Desktop Software: Adding Collaborators to Cases

    Discover how to add your Surgimap contacts as case collaborators. Adding a contact as a case collaborator allows the individual to view case images and details. You must have Surgimap’s Access feature activated on your account to execute this feature. Please contact support@surgimap.com, for Access activation.

  • Premium Features

    How do I export an image with measurements?

    Exporting your Surgimap images is simple.

  • Self Help Videos

    Surgimap Desktop Software: Image Export

    Surgimap Desktop Software: Learn how to export images from your Surgimap database to your personal computer.

  • Premium Features

    How do I export my Surgimap data into an Excel spreadsheet?

    It’s simple, just follow the steps in our YouTube video.

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